Help center
Most answers live right here. If yours isn’t, tell us and a real person will sort it out.
Orders & shipping
When will my order ship?
Everything is made to order after you buy it, so it ships within 3 to 5 days. Delivery then takes about 3 to 5 days in the US and a little longer for international orders, depending on the destination. We email your tracking link the moment it ships. Knitwear is knitted to order and takes longer; each knit page shows its timeline.
An order with several items can ship in separate packages, because different products can be made by different print partners. The rest is on its way.
Can I track my order?
Yes. As soon as your order ships we email a tracking link, so you can follow it all the way to your door.
No tracking after 10 business days, or it says delivered and you cannot find it? Check the address on your confirmation and with your household and neighbours, then email us with your order number.
Do you offer free shipping?
Yes. Free shipping on orders over $99, US and international. Shipping policy
Can I change or cancel my order?
Orders go into production quickly, so changes and cancellations are not possible in most cases. Personalised items cannot be changed, refunded or cancelled once ordered, so please double-check every name, date and size before you pay.
Entered the wrong address on a standard item? Email us right away with your order number and we will see what is still possible.
Do you ship internationally?
Yes, we ship worldwide. Orders outside the US may be charged customs fees or import duties by the destination country, paid by the recipient. For example, since July 2026 the EU charges a customs duty of EUR 3 per parcel on small parcels arriving from outside the EU, and the carrier or local post office may add a small handling fee when the parcel is delivered or collected. If your order ships in more than one package, each package is handled separately, so one can carry a charge while another does not. Adding a phone number to an international order helps the carrier deliver it.
Refunds & sizing
What if I don’t love it?
Don’t love it? Email us within 30 days of your purchase for a refund on plain tees and sweatshirts. Personalised items are final sale. Damaged or misprinted? Send a photo and we make it right. You never need to send anything back.
Approved refunds go to your original payment method and usually appear within 5 to 10 business days, depending on your bank. Refund policy
I ordered the wrong size.
We offer a refund on eligible items, not size swaps or exchanges. Every product page has a size chart with the garment measurements for each size, plus Find my size, so please check before you order.
Product & care
What is the tee made of?
Our tees are Comfort Colors® 1717: 100% ring-spun cotton, garment-dyed and soft-washed so it feels lived in from the first wear.
Our sweatshirts are Gildan® 18000, a heavy blend that is warm and substantial.
Knitted sweaters are 55% cotton and 45% polyester, a fine-gauge knit.
How do I wash it?
Machine wash cold, inside out. Tumble dry low or hang dry. Skip the bleach and keep the iron off the print.
How is it made?
Every item is printed after you order it by one of our print partners. There is no warehouse stock, so nothing sits on a shelf waiting for you.
Size & fit
How does it fit?
Comfort Colors® 1717 has a relaxed unisex fit, with room through the body for an easy, laid-back feel. Lay a tee you love flat, measure straight across from armpit to armpit, and compare it with the chart below.
On any product page, Find my size gives a suggestion from your height and weight.
Size charts
Comfort Colors® 1717 tee
| Size | S | M | L | XL | 2XL | 3XL | 4XL |
|---|---|---|---|---|---|---|---|
| Width (in) | 18.3 | 20.3 | 22.0 | 24.0 | 26.0 | 27.8 | 29.8 |
| Length (in) | 26.6 | 28.0 | 29.4 | 30.8 | 31.6 | 32.5 | 33.5 |
Gildan® 18000 sweatshirt
| Size | S | M | L | XL | 2XL | 3XL |
|---|---|---|---|---|---|---|
| Width (in) | 20.0 | 22.0 | 24.0 | 26.0 | 28.0 | 30.0 |
| Length (in) | 27.0 | 28.0 | 29.0 | 30.0 | 31.0 | 32.0 |
Garment measurements, taken flat. Width is armpit to armpit. Manufacturing tolerance: ±1.5 in.
Can I request a design?
Please do. Tell us the weekend you are planning, or the line your crew keeps saying. We can’t promise every idea, but we read every note. Send it here.