Refund policy

We want you to love your order. Here's exactly how it works.

Custom & Personalised Products - Final Sale

Products personalised with a name, date, location, or custom text are made to order just for you and are final sale. We do not accept returns, exchanges, or cancellations once an order has been placed.

Before placing a custom order please double-check:

• Spelling of names, locations, and dates
• Size selection for every member of the squad
• Colour choices

The "Something Went Wrong" Policy — All Products

Look, we want you to love your merch. If something arrives damaged, defective, or just plain wrong - that's on us and we'll make it right.

Here's the deal:

• Got something damaged or defective? Full refund, no questions asked
• You have 30 days from delivery to let us know
• Send a clear photo of the issue and your order number
• Email us at support@vowed.store - we're actual humans who respond

We're a small brand, not a faceless corporation. If something's wrong, just reach out. We're all just trying to dress the squad without unnecessary drama.

Policy subject to change, but we'll always keep it fair.